01
Define the support boundary
List the applications, integrations and environments covered by the agreement. Separate defect handling, content changes and new development.
Long-term partnership
Support should improve the system, not preserve dependency.
List the applications, integrations and environments covered by the agreement. Separate defect handling, content changes and new development.
02
Keep the handover useful
Identify who controls accounts, approves updates and checks backups. Record escalation contacts and support hours in the agreed scope rather than assuming round-the-clock coverage.
Continue exploring
Request a discovery call
Continue with the related decision, evidence or assessment.
Digital Systems Score
Continue with the related decision, evidence or assessment.
Recommended next step · awareness
Connect this subject to your operating reality.
Use the Digital Systems Score to identify the weakest handoff, or discuss the current workflow directly with Zoihost.