Clear responsibilities. Controlled documents.
Policy Centre Clear terms help everyone understand the service. Browse document categories and publication status below. Unpublished documents are not available as contractual terms; only a published, approved version can be accepted for a transaction.
Search policies CategoryAll documents Customer & website Commercial & subscriptions Hosting & infrastructure Data protection & support
22 documents · 22 published policies
ZHP-001 · Published
Master Customer Service Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-002 · Published
Website Terms and Conditions
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-003 · Published
Refund and Cancellation Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-004 · Published
Consultation and Booking Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-005 · Published
Subscription and Billing Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-006 · Published
Service Charges Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-007 · Published
Project Delivery and Acceptance Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-008 · Published
Change Request and Scope Management Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-009 · Published
Service Level Agreement
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-010 · Published
Hosting and Infrastructure Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-011 · Published
Backup and Disaster Recovery Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-012 · Published
Domain Registration and Renewal Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-013 · Published
Acceptable Use Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-014 · Published
Security and Incident Response Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-015 · Published
Privacy Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-016 · Published
Data Processing Agreement
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-017 · Published
Data Retention and Deletion Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-018 · Published
Support, Complaints and Grievance Policy
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-019 · Published
Sky Service Schedule
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-020 · Published
Flow Service Schedule
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-021 · Published
OS Service Schedule
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗ ZHP-022 · Published
Direct Service Schedule
Version: 1.1.0
Effective: 2026-11-09
Updated: 2026-11-09 Read document ↗